Refund Policy

Effective Date: 1 January, 2025

At Wonza.ng, we prioritize customer satisfaction and strive to provide excellent service. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below to understand your rights and our processes.

1. Eligibility for Refunds

Refunds are available under the following circumstances:
1.1. Non-Delivery of Wins: If you do not receive the product or item you won due to errors on our part.

2. Refund Request Process

To request a refund, please follow these steps:
2.1. Contact Customer Support: Email us at support@wonza.ng or call our support line at 02018891923 within 7 days of the issue arising.
2.2. Provide Supporting Documentation: Include your ticket order number, proof of payment, and any evidence supporting your claim.
2.3. Review and Approval: Our team will review your request and respond within 5-7 business days.

3. Refund Methods

Approved refunds will be processed as follows:
3.1. Refunds will be issued to the original payment method (e.g., credit/debit card, bank transfer).

4. Non-Refundable Items and Services

The following are non-refundable:
4.1. Digital products once downloaded or accessed.
4.2. Subscription-based services after the trial period or renewal.
4.3. Perishable goods or personalized/customized items unless defective.

5. Refund Timelines

Once a refund is approved, it may take:

• 5-10 business days for the refund to reflect in your bank account or on your card statement.
• Bank transfer refunds may take up to 5 business days to process.
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6. Exceptions and Disputes

If you believe your refund request was unfairly denied or have further concerns, please escalate the matter by contacting our complaints team at complaints@wonza.ng.

7. Changes to this Refund Policy

Wonza.ng reserves the right to modify this refund policy at any time. Changes will be posted on our website, and your continued use of our services signifies acceptance of the updated policy.

For questions about this refund policy, please contact us at info@wonza.ng.

Thank you for choosing Wonza.ng.